Returns & Refunds

2-Day Initial Inspection & Easy Return Request

Please inspect your order as soon as possible after delivery. For the fastest handling, contact SL HORIZON MART within 2 calendar days of delivery if the item is visibly damaged on arrival, the wrong item was supplied, an important part is missing, or the product is materially different from the listing.

When reporting an issue, provide your order reference, a clear description of the problem and, where practical, photos or video showing the condition received. Keep the product, packaging, included accessories and labels in the condition received until return instructions are provided. Do not send an item back before receiving return instructions.

For used or refurbished products, normal cosmetic wear or other condition details clearly disclosed in the listing are not treated as defects merely because the item is not cosmetically new. Damage caused after delivery by misuse, unauthorised modification, incorrect installation or incompatible use may affect return eligibility.

The 2-day period is an initial inspection and easy-return request window. It does not remove or reduce any mandatory rights that a consumer may have under applicable law. A defect that could not reasonably have been identified during the initial inspection period may still be considered according to the product, the nature of the issue and applicable consumer law.

Where a return is approved, refund or replacement handling depends on the verified issue, the returned item condition and the original payment method. Refund processing time may also depend on the payment provider or issuing bank.

For return assistance, contact returns@slhorizonmart.com. Mandatory consumer rights remain unaffected.