Shipping Policy

Last updated / Kemas kini terakhir: 17 August 2026

Bahasa Malaysia

SL HORIZON MART kini menghantar ke Malaysia, Singapura, Australia dan New Zealand. Sesetengah produk dipenuhi dan dihantar oleh rakan pemenuhan pihak ketiga, termasuk dari gudang luar negara.

Caj penghantaran standard

  • Malaysia: RM15.00
  • Singapura: RM24.90
  • Australia: RM39.90
  • New Zealand: RM44.90

Caj akhir yang dipaparkan semasa checkout ialah caj yang terpakai untuk pesanan anda.

Masa pemprosesan

Kebanyakan pesanan memerlukan kira-kira 1–5 hari bekerja sebelum dihantar. Masa boleh menjadi lebih lama jika stok perlu diperoleh semula, semasa musim puncak atau kerana pemeriksaan logistik/kualiti.

Anggaran penghantaran selepas dihantar

  • Malaysia: kira-kira 7–45 hari bekerja
  • Singapura: kira-kira 6–20 hari bekerja
  • Australia: kira-kira 8–20 hari bekerja
  • New Zealand: kira-kira 7–30 hari bekerja

Ini ialah anggaran, bukan jaminan. Tempoh sebenar bergantung pada lokasi gudang, kaedah penghantaran, produk, kastam, cuaca dan operasi kurier.

Penjejakan dan alamat

Apabila nombor penjejakan tersedia, ia akan dikemas kini pada pesanan atau dihantar melalui saluran notifikasi yang tersedia. Pelanggan bertanggungjawab memastikan nama, alamat, poskod dan nombor telefon betul sebelum pembayaran. Hubungi kami segera jika terdapat kesilapan; perubahan tidak boleh dijamin selepas pemprosesan bermula.

Cukai, duti dan kelewatan

Pesanan antarabangsa mungkin tertakluk pada cukai import, duti atau caj kastam tempatan. Melainkan dinyatakan termasuk semasa checkout, caj tersebut adalah tanggungjawab penerima. Jika penjejakan tidak bergerak untuk tempoh luar biasa atau bungkusan kelihatan hilang, hubungi kami untuk siasatan.

English

SL HORIZON MART currently ships to Malaysia, Singapore, Australia and New Zealand. Some products are fulfilled by third-party partners and may ship from overseas warehouses.

Standard shipping charges

  • Malaysia: RM15.00
  • Singapore: RM24.90
  • Australia: RM39.90
  • New Zealand: RM44.90

The final shipping charge shown at checkout is the amount that applies to your order.

Processing time

Most orders require approximately 1–5 business days before dispatch. Processing can take longer if stock must be sourced, during peak periods, or because of logistics or quality checks.

Estimated delivery after dispatch

  • Malaysia: approximately 7–45 business days
  • Singapore: approximately 6–20 business days
  • Australia: approximately 8–20 business days
  • New Zealand: approximately 7–30 business days

These are estimates, not guarantees. Actual delivery depends on warehouse location, shipping method, product type, customs, weather and courier operations.

Tracking and addresses

When a tracking number is available, it will be added to the order or sent through an available notification channel. Customers are responsible for checking that their name, address, postcode and phone number are correct before payment. Contact us immediately if you notice an error; changes cannot be guaranteed after processing starts.

Taxes, duties and delays

International orders may be subject to local import taxes, duties or customs charges. Unless shown as included at checkout, these are the recipient's responsibility. If tracking has not moved for an unusual period or a parcel appears lost, contact us so we can investigate.

Contact

Email: slhorizonenterprise@gmail.com
Phone: +60 11-2765 2454